Refund/Cancellation Policy

1. General Policy

Our platform facilitates government-related service applications and associated payments. Since most payments are for processing official documents or government services, cancellations and refunds are limited and subject to specific conditions outlined below.

2. Payment Confirmation

• All payments made through the OSS platform are considered final once successfully processed.
• Users are advised to verify all application details carefully before proceeding with payment.
• Upon successful payment, a digital receipt or acknowledgment will be generated and made available to the user.

3. Cancellation Policy

Cancellation of applications or services is subject to the following conditions:

• Cancellations can only be requested before the application is submitted to the concerned government department for processing.
• Once the application has been submitted or verified by the authority, cancellation requests will not be accepted.
• For technical issues (e.g., duplicate payments or incorrect submissions), users must report within 24 hours of payment completion.

4. Refund Policy

Refunds may be issued under the following circumstances:

• Duplicate Payment: If a user is charged more than once for the same transaction due to technical error.
• Failed Transaction: If the payment is deducted but the transaction is unsuccessful, and no application reference number is generated.
• Service Unavailability: If a paid service cannot be provided due to platform error or technical failure from our end.

Refunds will not be issued in the following cases:

• If the application has already been submitted or processed by the relevant department.
• If incorrect details or documents are submitted by the user.
• If the delay or rejection is due to user error or external government system issues.

5. Refund Request Procedure

To request a refund, users must:

• Submit a refund request through the OSS support portal or email within 3 working days of the transaction.
• Provide transaction details such as payment ID, application token number, and date of payment.
• Attach any proof of payment (e.g., bank statement or transaction receipt) if requested by the support team.

Once verified, eligible refunds will be processed within 7–10 working days to the original payment method.

6. Processing Fees and Deductions

• All refunds, if applicable, will be processed after deducting applicable gateway or service charges.
• Processing fees charged by banks or payment gateways are non-refundable.

7. Technical Issues

In case of network interruption, server downtime, or payment gateway error during the transaction, users are advised not to make repeated payments. If the amount is deducted but the transaction fails, please contact support immediately with transaction details.

8. Dispute Resolution

All refund or cancellation disputes shall be handled by the OSS support team. In unresolved cases, users may escalate the issue to the concerned authority as per applicable laws and procedures.

9. Contact for Refunds and Cancellations

For any queries related to refunds or cancellations, please reach out to:

Email: contact@ossportal.in

Phone: +91-9678643234

10. Policy Updates

We may modify or update this Refund and Cancellation Policy periodically. Any major changes will be communicated through email or website notifications. Continued use of the platform after such changes constitutes acceptance of the revised policy.

11. Acceptance of Policy

By initiating a payment or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Cancellation Policy.